IP PBX & CRM
Integration
Asterisk-powered VoIP networks seamlessly connected with real-time CRM dashboards — SIP trunks, WebRTC agents, and unified customer data in one platform.
Designed for Operational Control
Our VoIP architecture integrates Asterisk IP PBX with custom Node.js middleware, real-time WebRTC endpoints, and unified CRM dashboards — delivering complete call lifecycle management with sub-200ms latency.
- Asterisk PBX with PJSIP for high-density SIP trunk management
- WebRTC gateway for browser-based agent softphones
- Real-time call events via graphql-redis-subscriptions
- CRM context injection with automatic screen pops on inbound calls
- Intelligent routing with skill-based queues and VIP prioritization
; Asterisk Dialplan — Intelligent Call Routing
[inbound-trunk]
exten => _X.,1,NoOp(Incoming: ${CALLERID(num)})
same => n,Set(CDR(tenant)=${CURL(api/tenant/${CALLERID(num)})})
same => n,AGI(crm-lookup.js,${CALLERID(num)})
same => n,GotoIf($[${CRM_PRIORITY}=vip]?vip,1:queue,1)
[vip]
exten => 1,1,Queue(vip-agents,rrmemory,,,120)
same => n,VoiceMail(vip@default)
[queue]
exten => 1,1,Queue(general,rrmemory,,,60)
same => n,VoiceMail(general@default)
; WebRTC endpoint for browser-based agents
[webrtc-agents]
exten => _X.,1,Dial(PJSIP/${EXTEN},,b(webrtc-codec^1))Unified Communication Features
Every feature is built for enterprise call centers — from SIP trunk management to real-time agent dashboards.
Asterisk IP PBX
Enterprise Asterisk deployments with high-availability clustering, automatic failover, and support for thousands of concurrent calls.
SIP Trunk Management
Multi-carrier SIP trunk provisioning with least-cost routing, quality-based failover, and real-time trunk health monitoring.
Real-Time WebRTC
Browser-based voice and video calling with WebRTC, enabling agents to handle calls from any device without softphone installations.
Unified CRM Dashboard
Real-time customer data dashboards with call context injection, screen pops, interaction history, and sentiment analysis.
Live Agent Analytics
Real-time queue statistics, agent performance metrics, call quality scoring, and SLA compliance tracking via GraphQL subscriptions.
IVR & Call Routing
Intelligent IVR trees with DTMF and speech recognition, skill-based routing, time-of-day rules, and VIP caller prioritization.
Technologies Powering Your Communications
Ready to architect your VoIP & CRM Platform?
Let our engineers design a solution tailored to your exact requirements — built for scale, resilience, and zero downtime.